- Email email@example.com for website support
- If you email a member of the team directly, please copy firstname.lastname@example.org to prevent delays if that team member is unavailable.
- Provide as much information as possible, such as:
- Browser and version
- Link to problem area, or exact location
- You can also call the WNYRIC Service Desk for website support at (716) 821-7171. They will connect you with the first available WTW team member.
- All support cases should be funneled through the appropriate district website contact.
- Example: Site Director or Subsite Director.
- Section editors should not contact the WTW team directly for support.
- Do not contact Schoolwires directly. They will route support cases back to the WTW team which can cause delays.
- C2 Customers: 2 days per year
- C2Essential Customers: 2.5 days per year.
- Training hours do not carry forward from one year to the next
- To request a training:
- Refer to the Training Service Level Agreement for detailed guidelines
Important Training Guidelines:
- District will be charged a minimum of a ½ day for each on-site training.
- Class size should be no more than 12 students.
- Students with similar skill levels should be grouped together.
- For full day training sessions, a 30 minute lunch is required for the instructor.
- If you require more than 1 instructor onsite, we will calculate the amount of time you will be charged accordingly.
- Example: 2 trainers for ½ day = full day training
- CSLO days can also be used for teacher training
More Service Updates...
Need service or pricing information?a
- Webmaster Service
- If you need help maintaining your website (not creating content), this service can help.
- Car Wash – Full Service, Self Service, Mini
- Premium Video App
- Videos can be created in any file or format, they can be viewed on any device with the click of a button, and viewers don’t have to install plug-ins to watch! Athletic Events, Special Events, Board Meetings, & PTO Meetings.
- C2 Mobile Communications App
- New Version, New Pricing!
- Southwestern, Franklinville, Lockport, Wellsville, Salamanca
- Template Library - Change the look of your website any time you want.
- Standard, Express, MyWay, or MyWay Premium templates (responsive)
- C2 Essentials
- 17 Districts & counting!
- Secure LDAP Connector
- 13 Districts & counting!
- Sections (Flex Sites) – sold in bundles of 100
- Storage – sold in increments of 10 gb’s