Service Updates

  • Support Reminders:
    • Email for website support
    • If you email a member of the team directly, please copy to prevent delays if that team member is unavailable.
    • Provide as much information as possible, such as:
      • Browser and version
      • Link to problem area, or exact location
    • You can also call the WNYRIC Service Desk for website support at (716) 821-7171. They will connect you with the first available WTW team member.
    • All support cases should be funneled through the appropriate district website contact.
      • Example: Site Director or Subsite Director.
      • Section editors should not contact the WTW team directly for support.
      • Do not contact Schoolwires directly. They will route support cases back to the WTW team which can cause delays.
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  • Training Reminders:
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  • Important Training Guidelines:
    • District will be charged a minimum of a ½ day for each on-site training.
    • Class size should be no more than 12 students.
    • Students with similar skill levels should be grouped together.
    • For full day training sessions, a 30 minute lunch is required for the instructor.
    • If you require more than 1 instructor onsite, we will calculate the amount of time you will be charged accordingly.
      • Example: 2 trainers for ½ day = full day training
    • CSLO days can also be used for teacher training
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More Service Updates...

  • Current Training Offerings:
    *NEW Training Offerings! Web Academies:
    • All About Apps
    • Fabulous Forms & Super Surveys
    • Self-Service or Mini Car Wash
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  • Service Offerings:
    • Webmaster Service
      • If you need help maintaining your website (not creating content), this service can help.
    • Car Wash – Full Service, Self Service, Mini
    • Premium Video App
      • Videos can be created in any file or format, they can be viewed on any device with the click of a button, and viewers don’t have to install plug-ins to watch! Athletic Events, Special Events, Board Meetings, & PTO Meetings.
    • C2 Mobile Communications App
      • New Version, New Pricing!
      • Southwestern, Franklinville, Lockport, Wellsville, Salamanca
    • Template Library - Change the look of your website any time you want.
    • C2 Essentials
      • 17 Districts & counting!
    • Secure LDAP Connector
      • 13 Districts & counting!
    • Synergy
    • Sections (Flex Sites) – sold in bundles of 100
    • Storage – sold in increments of 10 gb’s
    Need service or pricing information?
    Web:, Our Services/Service Directory Or Email: (716) 821-7355
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