Support Reminders

Support Reminders:
  • Email for website support
  • If you email a member of the team directly, please copy to prevent delays if that team member is unavailable.
  • Provide as much information as possible, such as:
    • Browser and version
    • Link to problem area, or exact location
  • You can also call the WNYRIC Service Desk for website support at (716) 821-7171. They will connect you with the first available WTW team member.
  • All support cases should be funneled through the appropriate district website contact.
    • Example: Site Director or Subsite Director.
    • Section editors should not contact the WTW team directly for support.
    • Do not contact Schoolwires directly. They will route support cases back to the WTW team which can cause delays.